MIMAKI India assigns Kapchar Tech Solutions as dealer for Madhya Pradesh & Chhattisgarh
MIMAKI India, which keeps expanding its product portfolio in accordance to the needs & demands of Indian customers, is concurrently expanding its dealership network too. To take care of Madhya Pradesh and Chhattisgarh, Kapchar Tech Solutions has been added to its vast network of dealers serving actively and consistently across the country.
Kapchar Tech Solutions, with its head office at Greater Noida in Delhi-NCR, is a one-stop supplier of globally acclaimed UV, eco-solvent, solvent, CNC, laser-engraving machines, and more. The company has expanded its product portfolio as well as footprints through its new role as the dealer of MIMAKI India for Madhya Pradesh and Chhattisgarh.
Mr Kenichiro (Ken) Seki, Managing Director of MIMAKI India Pvt Ltd, remarks, “Nowadays, we are signing up new dealers for the regions where we have not yet explored actively and couldn’t penetrate well with good dealership. As part of this strategy, we have assigned Kapchar Tech Solutions as our new regional dealer for Madhya Pradesh and Chhattisgarh.”
Excited about the new role, Mr Sultan Singh, Director of Kapchar Tech Solutions, says, “Over the years, Madhya Pradesh and Chhattisgarh haven’t had any authorised local dealer representing MIMAKI India. Only some dealers from Gujarat, Delhi, Rajasthan, and adjoining areas of Maharashtra had been selling MIMAKI machines in these two central Indian states. In this, many customers in these two states complained a lot about the lack of proper pre- and post-sales services.”
He continues, “Now, we are present in Indore as a centralised team with technical staff to represent MIMAKI India. As a new dealer of MIMAKI India for Madhya Pradesh and Chhattisgarh, our primary focus will be to make the existing customers happy and satisfied with us, like never before, by providing them good after-sales service and official support. Secondly, we will be focusing on rapid new machine installations across the two states.”
Talking about MIMAKI India’s unprecedented supports to their dealers, Mr Kenichiro (Ken) asserts, “First and foremost, we give proper training to engineers of our dealers so that they can handle whatever issues of their customers, either in pre- or post-installation stages. This is how it works. However, in case of situations when the dealers’ engineers are vulnerable, we arrange our own engineers from MIMAKI India to help them.”
According to Mr Kenichiro (Ken), MIMAKI India trains dealers’ engineers at different levels. “If the machines that involve in training the service engineers of our dealers are not available anywhere but at our demo centre, we call them to MIMAKI India’s office. Otherwise, our trainers directly visit their respective setups or premises where the MIMAKI machines are installed.”
MIMAKI UJV100 and CJV133 models are what Kapchar Tech Solutions has set to start supplying. Mr Kenichiro (Ken) states that the newly launched MIMAKI CJV200 Series will arrive in India in a matter of few months and Kapchar Tech Solutions is ready to distribute the new print & cut eco-solvent printers in Madhya Pradesh and Chhattisgarh. Mr Sultan is confident to say that they will make MIMAKI India proud with constant expansion of their MIMAKI machine portfolio and installation base across the two central Indian states.
Mr Kenichiro (Ken) Seki and Mr Sultan Singh (2nd & 3rd from left) with team MIMAKI India at the announcement of dealership agreement.
MIMAKI hosts UV Academy
MIMAKI recently hosted its UV Academy in Dallas. Originally developed last year to debut the company’s JFX large flatbed products, the academy quickly expanded to include its smaller flatbed applications and now features all of the manufacturer’s UV products. It’s educational event for existing customers as well as those interested in getting into the printing business, whether it be wide-format, smaller applications, or textile and apparel processes. Classes on maintenance, processing applications, business development, potential products to sell, etc., are offered. Customers are also invited to ‘test drive’ the vast array of equipment designed to accommodate numerous types of printing. New and exciting this year is the company’s new JFX200-1213 EX, which is a medium-format, UV-LED flatbed printer engineered for small to medium volume production.